Privacy Policy
1. Information We Collect
Information you provide
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Name and last name
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Email address
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Phone number (including WhatsApp)
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Reservation details and preferences
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Billing and payment information
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Messages sent through our website or email
Information collected automatically
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IP address
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Browser and device type
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Pages visited and interactions
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Cookies and similar technologies
2. How We Use Your Information
We use your information to:
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Manage reservations and payments
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Provide personalized hospitality services
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Communicate before, during, and after your stay
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Respond to inquiries and requests
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Improve our website and guest experience
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Comply with legal and regulatory obligations
We do not sell your personal information.
3. Legal Basis for Processing
When applicable, we process personal data based on:
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Your consent
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The performance of a contract (reservation or service)
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Legal obligations
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Legitimate business interests related to our operations
4. Sharing Your Information
We may share your information only with trusted third parties, such as:
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Payment processors (e.g., Stripe)
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Booking platforms and travel partners
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Service providers related to your stay
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Legal or regulatory authorities when required
All partners are required to protect your data.
5. Cookies & Tracking
Our website uses cookies to:
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Ensure proper functionality
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Analyze traffic and performance
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Improve user experience
You can manage or disable cookies through your browser settings.
6. Data Retention
We keep personal information only as long as necessary to fulfill the purposes described in this policy or to meet legal requirements.
7. Data Security
We apply reasonable security measures to protect your information. While we strive to safeguard your data, no online system can be completely secure.
8. Your Rights
Depending on your location, you may request to:
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Access your personal data
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Correct or update your information
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Request deletion
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Withdraw consent
To exercise your rights, contact us using the details below.
9. International Users
As an international hospitality business, your information may be processed outside your country of residence. Appropriate safeguards are applied in accordance with applicable laws.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
Alma Maya Resort
Puerto Morelos, Quintana Roo, Mexico
📞 +52 998 227 4494